Peak8 Solutions, a provider of customer service and support solutions launched a premium technical support service for WildBlue Communications customers, Peak8 announced June 9.
The service, dubbed Support Services Live, targets WildBlue’s retail high-speed Internet subscribers who need service outside the normal scope of issues covered by WildBlue’s standard technical support team.
“Finding premium technical support services to support the growing technical complexity of today’s residential and [small office/home office] market is very difficult,” Ron Renjilian, CEO of Peak8 Solutions, said in a statement. “Rural subscribers in particular are typically not within the service area for expensive ‘geek’ house calls. The economic model of dispatching an onsite technician every time there is a glitch in the home network just doesn’t make practical sense.”

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